As a restaurant serving freshly prepared food, prepared meals cannot be returned once delivered, for food-safety and hygiene reasons. If your order is incorrect, damaged in transit, or not of acceptable quality, please notify us at the point of delivery or within 2 hours, and we will replace it or refund it.
Sealed retail items
For any sealed, non-perishable retail items (such as packaged Moroccan sweets or merchandise), we accept returns within 24 hours of receipt only if the packaging has not been opened, or if the product is damaged or incorrect. Please notify us and return the item in its original, sealed packaging using a registered courier; once verified we will replace it or issue a full refund. We reserve the right to refuse returns of products that have been opened, used or tampered with. Shipping & handling fees are non-refundable.